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Invoicing timing and procedures

In most cases, Sardine generates invoices and billing receipts on the first business day after the close of a calendar month. We email invoices to the billing contact provided in the original contact. If you do not receive an invoice, please contact us at billing@sardine.ai to confirm we have the correct email address.

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Product specific billing

Monthly recurring charges are those that are billed to your account at regular monthly intervals and predetermined amounts. Sardine bills monthly recurring charges for the following products, some of which may not apply to your plan with Sardine:
  • Platform fees (dashboard, rule editor, case management, and AI-fraud scoring)
  • Premium support
  • Monthly prepaid credit plans
  • 3rd party dashboard fees, such as Coinbase Tracer
Usage charges are those that are billed based not only on the number of API calls made, but also takes into account the data posted in your API calls. The following table indicates the default methods for how Sardine determines whether to consider a call for billing.
Keep in mind, this may not reflect custom structures that are set up in agreements.
Use CaseAPI CallsHow we charge
Fraud
Device Intelligence & Behavior Biometrics/customers API (recommended) and /devices APIPer API or per Monthly Active User.
Identity fraud (US & non-US):
1. Email enrichment and AI score.
2. Phone enrichment and AI score
3.Address verification		/customers API, when emailAddress, phone, or address is providedPer unique email, phone, or address for a customer id.
Bank funding fraud/customers API, when transaction object has bank_accountNumber and bank_routingNumberPer transaction and/or per bank account.
Card fraud/customers API when transaction object has payment method type = cardPer transaction and/or per card hash
Stolen/Unauthorized card use detection (for card issuers)/issuing/risks APIPer card authorization attempt.
Compliance
Sanctions (SDN, OFAC), PEP & Adverse Media , Screening & Monitoring/customers API when the checkpoint includes ‘AML’ and relevant customer data points (first name, last name, country, and dob optional) are provided. The Sanctions feature must also be enabled by Sardine.Per unique dataset of first name, last name, country, and dob.
SSN Verification with Synthetic ID Detection/customers API when taxid is providedPer unique tax id for a given customer id
Documentary KYC with Selfie-Liveness Detection /identity-documents API
SDK: /identity-documents/tokens		Per verification attempt (Billing is based on API success, not whether approve or decline is returned).
AML Transaction Monitoring for fiat/customers API when checkpoint includes ‘AML’ and a transaction object is present with a payment method type other than crypto.Per transaction
AML Transaction Monitoring for crypto, incl. Coinbase Analytics/customers API when checkpoint includes ‘AML’ and a transaction object is present with payment method type is crypto or recipient payment method type is crypto.Per transaction